Whenever we collect, handle, store, use or disclose personal information that you provide to us when using this site or via e-mail, we try to comply with the National Privacy Principles contained in the Privacy Act 1988 (Cth).
Personal information is any information (whether fact, opinion or evaluative material) about you as an individual, from which your identity is apparent or can reasonably be ascertained.
Our policies on the management of personal information; and what sort of personal information we hold, for what purposes and how we collect, hold, use and disclose that information.
We only collect personal information about you for the purpose of delivering and improving the site and the services we provide. Generally, those services relate to such as finance and reduction of your Loan.
Where possible, we will collect your personal information that you provide directly to us. Generally, we collect personal information about you in the following situations:
We will only collect information that is related to the services that you ask us to provide to you.
When you visit this site, our server logs the following information provided by your browser:
We only use the information logged by our server for the purpose of statistical usage analysis or systems administration.
We may use a feature of your browser called a 'cookie' to assign a user ID. Cookies identify your computer to our servers when you visit our site. We only use cookies to store the sites or databases that a user has selected. Cookies are not used for any other purpose. You do not need to have configured your browser to enable the accepting or sending of cookies in order to use this site.
Search terms that you enter when searching our publications database engine are collected, but are not associated with any other information that we collect. We use these search terms to ascertain what people are looking for at our site, and to improve the services that we provide.
If you send us an e-mail containing personal information we take steps to ensure the confidentiality of that information. The content of e-mails is sometimes monitored for maintenance and fault detection purposes or for legal compliance purposes.
We may use your e-mail address for the purpose for which you provided it. We may also use your e-mail address to respond to feedback given about this site, and to confirm receipt of e-mails if we need to contact you for any reason. We may send you an e-mail providing general information about services that we provide or that are available to you from other persons, to provide any information you request. Each time we do that, we will give you the opportunity to choose not to receive more e-mails of that type.
It is generally our policy not to disclose information to external organisations, however, we may sometimes need to disclose your personal information to others for the purposes set out above. Examples of the types of organisations we may wish to disclose information to for these
purposes are:
Those contracted parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them.
Sometimes the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.
From time to time we may use your personal information to inform you about our services and products or promotions that we think may be of interest to you. We will generally give the opportunity to express a wish not to receive these direct marketing communications. You can let us know at any time if you do not wish to receive direct marketing communications by contacting us by the means below and we will remove your details from our direct marketing database.
If the law requires us to provide you with information about our products or services, we will provide that information even if you have elected not to receive information about those products or services generally.
Security of personal information is important to us and we take all reasonable precautions to protect personal information for misuse, loss, unauthorised access, modification or disclosure.
Some of the ways we protect personal information include:
We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date.
We do everything we can to ensure that the personal information we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information.
If any of the information we are holding is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
You can access personal information we hold about you You may gain access to the information that we have collected about you, by contacting us as set out below. If any of the information we are holding is inaccurate, we will correct it for you. We will not charge you for making a request for access. However, we may charge you if we incur costs in providing access to this information.
This site contains links to other sites which are owned or operated by third parties independent of us. Those owners or operators are responsible for informing you about their security and privacy practices. We are not responsible for the privacy practices or the content of any sites linked to our site.
If you believe that the privacy of your personal information has been compromised by us, please let us know. You can make a complaint by contacting us as set out below.
If you have any questions about this privacy statement, the practices of this site or your dealings with this site, you should contact us on info@icustomer.com.au.